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info@careoncall.net | 945-289-3333

FAQ’s

  • Our team is available 24/7 to respond to emergencies or urgent care needs. We have a well-established protocol for handling such situations promptly and efficiently, ensuring the safety and comfort of our clients at all times.

  • We prioritize the safety and well-being of our clients by conducting thorough background checks and rigorous training for all of our caregivers. Our team is composed of skilled professionals who are dedicated to providing compassionate and reliable care. We also continuously monitor performance and provide ongoing education to maintain high standards.

  • We proudly serve a broad geographic area, including Dallas-Fort Worth. If you're unsure whether we serve your location, please reach out to us, and we'll be happy to provide more information.

  • Our company provides a range of services including personal care assistance, medication management, meal preparation, transportation, and companionship. We tailor our services to meet the unique needs of each client, ensuring they receive the support necessary to maintain their independence and quality of life.

  • We take client privacy very seriously and adhere to strict confidentiality protocols. All client information is securely stored and only shared with authorized personnel involved in the care process. We comply with all relevant privacy laws and regulations to protect your personal information.

  • Scheduling services is simple and convenient. You can contact us via phone, email, or through our website's online scheduling tool. Our care coordinators will work with you to assess your needs, discuss your preferences, and set up a care plan that fits your schedule.

  • Is a deposit required to begin services? Yes, we require an initial intake fee of $500 to secure services. This fee helps cover administrative costs, assessment, and the setup of your personalized care plan.

  • We are currently only accepting private pay clients at this time. However, we are actively working with Medicaid, Medicare, and a variety of insurance companies. Please contact us to confirm whether we accept your plan.

  • The deposit is required before services begin, during the intake process. We’ll provide you with detailed payment instructions upon enrollment.